Hi tigertech,
Just a general question. I thought I ask you since you work at a hosting company.
My experience dealing with hosting companies is that whenever you contact them about any problem, they invariable say that the problem might be at your end - your software, your computer, your internet connection, etc....
Why is it? Why they don't they tell the truth, look into the problem sincerely, and fix the problem - if they know the problem is at their end - instead of playing the game sending you on a wild goose chase, particularly blaming the software and internet connection. It's even laughable at times.
Is it because they don't hire or keep competent techs (like tigertech!)?